Frequently asked questions

Shipping

Which countries can be delivered to?

We deliver to the following countries within the EU:
Belgium, Netherlands, Luxembourg, Denmark, France, Austria, Spain, Italy, Finland, Sweden, Poland, Czech Republic, Slovenia, Slovakia, Croatia,
Greece, Ireland, Bulgaria, Lithuania, Estonia, Portugal, Romania, Hungary, Norway*, Switzerland*, Liechtenstein*

And we also deliver to the rest of the world for you.

* Important note:

Additional taxes, customs duties and fees for customs clearance in the respective country may be incurred upon import, which are usually charged directly by the parcel service provider upon delivery. These costs must be borne by the recipient; we have no control over these charges and cannot predict how much they may be for the country of delivery.

Customs regulations vary considerably from country to country. For more information, please contact your local customs authority.

How long does the delivery take?

Unless otherwise stated in the respective offer, the goods will be delivered in Germany within 3 - 5 days, for deliveries abroad within 5 - 7 days after conclusion of the contract (in the case of agreed advance payment after the time of your payment instruction).
Please note that no delivery will be made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in a joint shipment, unless we have made different agreements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.